Shipping Policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1-8 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options. Delivery estimates will be provided upon checkout based on your location and the shipping method selected.

3. Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Heat Physique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

Heat Physique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

6. International Shipping Policy

We currently offer international shipping to USA and Canada. Customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine any additional costs prior to purchasing.

7. Returns Policy

Please refer to our Return Policy for information about returns.

8. Lost Packages

If your package is lost in transit, please contact us immediately. We will work with the carrier to locate the parcel or send a replacement after a thorough investigation.

9. Questions

If you have any questions about the shipping policy, please contact us at HeatPhysique3@gmail.com or (386)753-4633.